This Refund Policy sets out how refunds, cancellations, and pauses work for RRM Studio memberships and one-off design engagements. It forms part of our Terms of Service.
01 Nature of the service
Our memberships are a monthly retainer that reserves design capacity — a dedicated team working through your queue for the calendar month you have paid for. We are not selling a specific product at a fixed price; we are selling time and craft. This is important for understanding what a refund can and cannot cover.
02 Cancelling your subscription
You may cancel your subscription at any time by writing to support@rrmstudio.com or messaging us on WhatsApp at +91 83680 24699. Cancellation takes effect from the end of your current billing month. You retain full access to your active project and queue until that date, and we will deliver any work that was already in production.
There is no minimum contract length. There is no cancellation fee.
03 Pausing your subscription
Instead of cancelling, you may pause your subscription for one or more months. During a pause no work is performed and no fees are charged. When you're ready to resume, your brand assets, past project files, and account settings will still be in place.
04 When refunds are available
Because the service is a retainer, refunds for months in which work has already been performed are not typically issued. However, we will refund in full for the following situations:
- No work started. If, five (5) working days after your first payment, we have not begun work on your first requested project for reasons on our side, you may request a full refund of that month's payment.
- Genuine service failure. If we materially fail to deliver the service described on our website — for example, we go completely unresponsive for more than five working days, or we deliver a document that is objectively unusable and cannot be corrected through the revision process — we will refund the pro-rated portion of the month that could not be completed. We would rather rectify the work first, and will attempt to do so before offering a refund.
- Duplicate payment. If you accidentally pay twice for the same billing month, the extra payment is refunded in full.
05 When refunds are not available
We do not refund in these situations:
- Change of mind after work has started for the month.
- A business outcome (sales, investor response, tender wins) that did not meet your expectations — designs are one input among many, not a guarantee.
- Failure to provide brand assets, feedback, or approvals on your side that prevented work from progressing.
- Disagreements over subjective design direction that were addressed through revisions on offered drafts.
- Cancellation mid-month where the queued or active project was delivered or substantially delivered.
06 How to request a refund
Send a written request to support@rrmstudio.com within 15 days of the payment in question. Include:
- Your reference code (from your original checkout email)
- The month(s) you are requesting a refund for
- A brief description of the reason
We will respond within 5 working days with either a refund confirmation or a proposal to rectify the work.
07 Processing time
Once a refund is approved, we process it within 7 working days back to the original payment method (UPI, bank transfer, or card). Bank clearing times may add another 3–5 working days beyond that.
08 Chargebacks
If you have any concern with a payment, please contact us first — we resolve almost everything by conversation. Raising a bank chargeback without prior contact makes matters harder for both of us. We reserve the right to suspend service and pursue recovery for chargebacks issued in bad faith.
09 One-off engagements
For any project taken outside a monthly subscription (fixed-scope, fixed-fee work agreed in writing), refunds follow the specific terms of that engagement letter. Where no such terms are agreed, this Refund Policy applies by default.
10 Contact
Refund queries — support@rrmstudio.com or WhatsApp +91 83680 24699.